FREQUENTLY ASKED QUESTIONS
Do I have to pay in full even though I do not have a final count?
We understand your event may be months away and you most likely do not have a final count on how many items you may need. If you would like to check out online, you do have to pay in full. However, we do give you 14 days prior to your event date to change your count and will adjust your payment method for the difference. We do NOT charge a security deposit or hold any amount of money on your credit card! In the end, you do pay for your final count! More details on this link "Rental Process"
When will I receive my rental?
The linen is shipped via UPS and arrives 1-3 days prior to your event. You will receive UPS tracking numbers. If you do not, please contact us and we will supply them. We guarantee delivery at least one day prior to your event date.
We do have a team that inspects every single rental item before it is shipped out! In addition, we monitor every package while it is in transit to ensure there are no issues with shipping. RUSH SHIPPING - We are happy to help you with a rush order or overnight delivery, however, additional shipping charges may apply. Please contact us to order.
When do I have to return my rental?
We offer NO hassle returns of your rentals! You will receive a return label with your rental. They need to be boxed up and ready to ship the following business day. You can call 1-800-PICK-UPS or you can drop off at a UPS store. If the boxes are lost or damaged, please replace the boxes and contact us for new labels to avoid late fees. You do not need to wash the linen to return them. If you need more time to return your rental, PLEASE contact us and let us know!
What size chair cover do I need?
All chair covers in our collections have pictures of chairs that would fit the style. The spandex chair covers stretch and fit 99% of banquet and folding chairs including lifetime folding chairs. The universal chair covers fit any chair size (except those with arms). If you have any questions or concerns, please do contact us and we will help you! Also, you may order samples by renting 1 chair cover(s) to see if it fits! It is your responsibility to take your sample to the facility and make sure that it fits correctly on the chairs you will be using.
What size table linen do I need?
The size of the table linen you need depends on the size of the table you will be setting up and the look you are looking for (floor length, etc) For a 60 inch round (typically seats 8 people), a 90 inch round will go down about 3/4ths of the way. A 120 round will touch the ground. Examples like these are located in the product secntions. You may also contact us with the table size and we will recommend the linen.
Will I be charged a sales tax?
We are only required to charge sales tax to orders in Michigan.
What are the deposit requirements?
We do not hold any deposits. If you order online and you still do not have a final count, you can adjust your final number up to 2 weeks before the event date and we will adjust your credit card.
Do you sell linen?
Yes, we do. Please contact us directly for pricing. We do offer competitive pricing for all linens, sashes and floral arrangements.
What is the typical shipping cost?
Once you enter the items in your cart, it will calculate shipping costs.
Round trip shipping runs an average of .15-.30 cents per chair cover and includes delivery and return. You may also pick up your order for no additional cost if you are located in Michigan or if you have someone that can pick it up for you. Please contact us directly if you want to make special arrangements delivery or if you would like to pick up.
What is the ordering procedure?
You may order online or call us and we can help you over the phone. When you order online, you do pay in full for the products. However, you do have up to 2 weeks before the event date to make a change and receive a credit on your credit card if you do not need all the linen you ordered. We will contact you 2 weeks before your event for the final count. At that time we will get your order ready to ship via UPS. You will receive UPS tracking number about 7 days before. Your order will arrive 1-3 days before your event. If you need them earlier than that, please contact us and we will try our best to get them to you prior to then. You will receive return labels for linen which needs to be returned the following business day after your event. If there are missing or damaged items, we will notify you.
When is final count due?
Final count may be changed up to 2 weeks before the event date. At that time, we an adjust your credit card if you do not need all the linen. If you need more, you may put in another order online or call us and we can help you.
Is there a minimum order?
No. You can order any quantity you need! If you need samples, you just order what you need.
Where do you ship to?
We ship in the USA except Alaska and Hawaii. If you are located in Michigan, you do have the option of picking up.
Can I get a sample of the material?
Yes, swatches are free. Please contact us or send us an email at stacy@simplyelegantchaircovers and we will mail them out. Include the material you would like sent and your mailing address. They will be mailed out in 3-5 business days.
Can I order a sample?
Yes, you may rent a sample. Just enter (1) in the quantity in the online cart.
Who installs the linen?
You are responsible in setting up the linen. Many caterers, florists, wedding planners and banquet facilities also provide this service for you. Also, many family members and friends are always asking how they can help. If they offer, put them to work! Many halls let you get in the room the night before your event.
Are sashes pre-tied?
No. It is pretty simple to tie the bows. The material is really easy to work with. If you tie your shoe, you can tie a sash.
Do I need to iron the linen?
The linen is pressed before boxing them up. The spandex require no ironing. If you order polyester, they will have creases due to going through the press machine. We always recommend bringing an iron with you.
What if I am missing something in my delivery?
Please check your order upon receipt. If there are any problems, please contact us immediately so we can resolve the issue.
Do I have to wash the linen to return them?
No. Just shake them out to remove loose food.
What if something is damaged during my reception?
Damage to linen is considered cigarette burns, wax from candles, cuts and mold. Do not worry about a spilled glass of wine. Please let the linen completely dry before shipping it out, otherwise the linen will get mold which can not be removed.
If you have any other questions that have not been answered here, please contact us by email, or online chat! Email is stacy@simplyelegantchaircovers.com. We are here to make sure all your questions are answered.